Refund request — Coffee machine defective after 3 days
MV
Hello! I bought the CafePro 3000 coffee machine 3 days ago. Today it just stopped working completely — won't even turn on. I need either a full refund or a replacement unit. Please respond ASAP.
09:42
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AI draft prepared — awaiting agent approval
09:42 • AI
AI Suggested Response
94% confidence
SOP: NovaDeskHQ
Hello Mikhail! I'm truly sorry to hear about the issue with your CafePro 3000 — that's definitely not the experience we want you to have. Since the problem occurred within 3 days of purchase, you're fully covered under our 30-day replacement guarantee.
We can arrange either a full refund to your original payment method (3–5 business days) or an express replacement shipped within 24 hours. Which option would you prefer? I'll need your order number to proceed — you can find it in your purchase confirmation email. 😊
We can arrange either a full refund to your original payment method (3–5 business days) or an express replacement shipped within 24 hours. Which option would you prefer? I'll need your order number to proceed — you can find it in your purchase confirmation email. 😊