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AI Suggested Response
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Status Distribution
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Classification Breakdown
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Avg. Response Time
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Calculated from resolved tickets
AI Performance · Today
—New
—Processing
—Resolved
Recent Activity
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Analytics
Performance overview across all clients · March 2026
Total Tickets
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AI Approval Rate
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Avg Response Time
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CSAT Score
N/A
Not tracked yet
Ticket Volume · Today
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Ticket Categories
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Performance by Sender
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Knowledge Base
Client SOPs · Knowledge base documents
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Clients
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Settings
Workspace configuration · Team · Notifications · Integrations
Workspace
Workspace Name
Displayed in the nav and reports
Timezone
Used for reports and time display
Default Language
Fallback language for AI responses
Display
Auto-refresh Queue
Refresh ticket list every 30 seconds
Compact Ticket Cards
Show 1-line preview instead of 2-line
⚠ No Active Organization
Team features require an active Clerk organization. Click “Create Organization” below to get started, or switch to an existing org in your Clerk profile.
ORG—
Team Members
Manage your team via Clerk Organizations. Invite registered users by email.
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Alerts
P1 Instant Alert
Push notification immediately on new P1 ticket
Low Confidence Draft
Alert when AI confidence drops below 70%
Daily Summary Email
Send performance digest each morning at 09:00
Telegram Bot
Connect your Telegram support bot to receive and reply to customer messages directly from this dashboard.
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Bot Token
Paste the token from @BotFather. Format: 123456789:ABCdefGHIjklMNOpqrSTUvwxYZ
Webhook URL
The URL where Telegram will send updates. Must be HTTPS. Auto-filled from your backend URL — change only if needed.
Webhook Diagnostic
How to get a bot token:
1. Open Telegram → search @BotFather
2. Send /newbot and follow the prompts
3. Copy the token and paste it above
4. Webhook URL is auto-filled — click Connect
5. If connection fails, use 🔍 Diagnose to check the webhook
⚠ Organization Required
To connect a Telegram bot, you need to be in a team organization. Go to Team tab and make sure your organization is active, or ask your admin to invite you.
Knowledge Base
Upload Knowledge File
Upload a .txt or .md file with your company info, SOPs, FAQ, etc. The AI will use this to generate responses.
Knowledge Base Content
View or edit the current SOP / knowledge base text
AI Behaviour
Auto-Draft on New Ticket
AI prepares a reply as soon as a ticket arrives
Confidence Threshold
Only show drafts above this confidence level
Tone
Default writing style for AI responses
Assign Ticket #TK-0471
Choose an agent to handle Mikhail V.'s refund request. The agent will be notified via Telegram.