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Status Distribution
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Classification Breakdown
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Avg. Response Time
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Calculated from resolved tickets
AI Performance · Today
—New
—Processing
—Resolved
AI Guardrails · Today ● Active
🚫 Price hallucination blocked 2×
🚫 Legal advice refused 1×
🚫 Medical advice refused 3×
⚠️ Schedule disclaimer added 4×
Recent Activity
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Analytics
Performance overview across all clients · March 2026
Total Tickets
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AI Approval Rate
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Avg Response Time
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CSAT Score
N/A
Not tracked yet
Ticket Volume · Today
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Ticket Categories
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Performance by Sender
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Knowledge Base
Client SOPs · AI rulebooks and guardrail configurations
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Global AI Guardrail Rules · All Clients
🚫 Price / Credit Hallucination Guard
AI cannot quote specific prices, credits or upgrade costs not present in the SOP
Active
🚫 Medical Advice Block
Any allergy or health query is refused and escalated to a human operator
Active
🚫 Legal Outcome Block
AI cannot predict case outcomes, state limitation periods or give legal counsel
Active
⚠️ Schedule Disclaimer (IRONFIT)
Class times are never stated as guaranteed — disclaimer auto-appended
Active
📋 Mandatory Legal Disclaimer (Meridian)
Every reply includes: "This does not constitute a solicitor-client relationship"
Active
Clients
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Settings
Workspace configuration · Team · Notifications · Integrations
Workspace
Workspace Name
Displayed in the nav and reports
Timezone
Used for SLA calculations and reports
Default Language
Fallback language for AI responses
Display
Show SLA Countdown
Display remaining time on each ticket card
Auto-refresh Queue
Refresh ticket list every 30 seconds
Compact Ticket Cards
Show 1-line preview instead of 2-line
Done!